Shipping, Returns & Exchanges
Shipping
All orders are shipped from Miami, Florida.
Orders are typically processed and shipped within 2–5 business days. Processing times may be extended during product launches, holidays, promotional periods, or due to unforeseen circumstances.
Once your order has been placed, you will receive an order confirmation email. A separate email containing tracking information will be sent once your order has shipped.
Delivery estimates begin once the carrier receives the package and do not include order-processing time.
Lost, Stolen or Misplaced Packages
Harbour is not responsible for packages that are lost, stolen, or misplaced after the carrier marks them as delivered to the shipping address provided at checkout.
Please confirm that your shipping address is complete and accurate before submitting your order. Harbour is not responsible for packages that cannot be delivered because of an incorrect or incomplete address.
Should an issue arise, contact sales@harbour-usa.com. While we cannot guarantee a replacement or refund, we will do our best to assist you and help resolve the matter with the shipping carrier.
Pre-Orders and Made-to-Order Products
Pre-order and made-to-order products will ship once they become available. Estimated shipping dates will be listed on the applicable product page.
Estimated dates are subject to change or delay. Customers will receive tracking information by email once the order has shipped.
Pre-order and made-to-order products cannot be canceled or refunded after the order has been placed, except where required by applicable law.
Returns
Eligible domestic orders may be returned within 15 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free from damage, stains, odors, or alterations
- Returned with all original tags and packaging intact
Items that do not meet these conditions may be refused or subject to a 15% restocking fee.
Original shipping charges are non-refundable. Return eligibility is subject to the exclusions listed below.
To begin a return, contact sales@harbour-usa.com within 15 days of receiving your order. Items sent back without prior authorization may not be accepted.
Exchanges
Eligible items may be exchanged for another available size or style within 15 days of delivery.
Exchanges are subject to product availability. Should the requested item be unavailable, store credit may be issued instead.
International orders cannot be exchanged directly. International customers must return the eligible item and place a new order.
Store Credit
Eligible returned merchandise may be exchanged for store credit.
Store credit will be issued after the returned merchandise has been received and inspected. Original shipping charges, international processing fees, and duties or taxes are not included in the store-credit amount.
Final-Sale Items
The following items are final sale and cannot be returned, exchanged, or refunded:
- Products marked “Final Sale”
- Discounted items identified as final sale
- Pre-order or made-to-order products
- Gift cards
- Limited-edition products
- Collaborative products, unless otherwise stated
- Items that have been worn, washed, damaged, altered, or returned without their original tags
Promotional and Black Friday Orders
Promotional offers may apply only to selected products and may be subject to additional exclusions.
Unless otherwise stated, discounted Black Friday and promotional merchandise is final sale. Contact sales@harbour-usa.com should you receive a damaged, defective, or incorrect item.
Damaged or Incorrect Items
Please inspect your order immediately after delivery.
Should you receive an incorrect, damaged, or defective item, contact sales@harbour-usa.com within seven days of delivery. Include your order number and clear photographs of the merchandise and packaging.
Approved claims may qualify for a replacement, exchange, store credit, or refund at Harbour’s discretion.
International Orders
Harbour ships internationally to selected destinations using available carriers such as DHL and UPS.
Available shipping methods and estimated delivery times will be displayed during checkout.
Duties and Taxes
When duties-paid shipping is available through Shopify Managed Markets, applicable import duties and taxes will be calculated and collected at checkout.
Customers should not be charged additional import duties upon delivery when the order was placed using a duties-paid shipping option. Availability may vary by destination.
Shipping charges, duties, taxes, and international processing fees are non-refundable.
Customs Delays
International delivery estimates may be affected by customs processing, local carrier delays, or circumstances outside Harbour’s control.
Harbour is not responsible for delays caused by customs authorities or destination-country regulations.
Shipping Restrictions
Harbour may be unable to ship to certain countries because of carrier, customs, legal, or logistical restrictions. Checkout will indicate whether delivery is available for the selected destination.
Restocking Fees
A restocking fee of up to 15% may be deducted from a return when merchandise is received:
- Without its original packaging
- Without the original tags or care labels
- With signs of wear, damage, stains, odors, or alteration
- Without included accessories or materials
- In a condition that prevents the item from being resold as new
Harbour reserves the right to refuse returns that do not meet the conditions stated in this policy.
Contact
For questions regarding shipping, returns, exchanges, or an existing order, contact:
I would title the page Shipping, Returns & Exchanges rather than only Shipping, because it covers the entire post-purchase policy. This is a clean editorial rewrite, not legal review; have a qualified attorney review the final terms before publishing.